Question

A MA is caring for a patient who is frustrated and states, "My doctor doesn't have any idea how to treat my condition." Which of the following responses by the MA is an example of therapeutic communication?

1) "your provider is doing everything she can to help you"
2) "don't you want your provider to keep trying to help you get better?
3) "are you saying that you don't think your provider knows how to help you?"
4) "if you don't remain calm, we'll have to ask you to leave the office"

Answer 1

The most effective therapeutic communication response is to ask the patient to clarify their concerns without passing judgment, fostering an open and understanding dialogue.

Step-by-step explanation:

The question asks which response from a Medical Assistant (MA) is an example of therapeutic communication when dealing with a patient expressing frustration about their doctor's treatment. The most effective response among the options provided is the third one: "Are you saying that you don't think your provider knows how to help you?" This response utilizes therapeutic communication techniques by acknowledging the patient's feelings without judgment, and prompts the patient to clarify and discuss their concerns more in-depth. It opens a dialogue between the patient and the MA, which can lead to better understanding and reassurance for the patient.

In contrast, the other responses may not be considered therapeutic as they might come off as defensive, dismissive of the patient's feelings, or potentially threatening. Especially, responding with the threat of asking the patient to leave for not remaining calm could escalate the situation and is not conducive to a healing environment.