Final answer:
An effective leader resolves conflict by staying calm, listening, and focusing on problem-solving, generally handling issues independently before involving HR or supervisors unless necessary.
Step-by-step explanation:
An effective team leader should manage conflict by using a thoughtful and respectful approach. The leader should remain calm, listen to all sides, ask open-ended questions, and emphasize problem-solving rather than assigning blame. It's also crucial to restate what was heard to avoid misunderstandings and affirm the other person's concerns. When conflicts persist, it may be necessary to consult with a supervisor or the HR department, but many conflicts can be resolved by the parties directly involved, leveraging good communication and conflict-resolution skills.
Workplaces often have in-house dispute resolution processes to address conflicts, particularly in larger or unionized environments. Conflict, when handled constructively, can lead to team growth, innovation, and the reinforcement of the importance of each member's contributions. An effective leader recognizes that taking initiative and attempting to resolve issues independently can benefit the team, demonstrating a proactive and resourceful attitude.