Final answer:
The statement that reflects a positive image to the customer is b. Let's see what I can do, as it demonstrates willingness to help and provides a solution-focused approach. The correct answer is option b.
Step-by-step explanation:
When conveying a positive image to the customer, it's crucial to start by engaging them with assurance and an eagerness to assist. Among the options provided, b. Let's see what I can do, reflects not only a readiness to deal with the issue but also communicates a proactive approach. This option contrasts the other choices, which either deny the validity of the customer's concern (c. That could not have happened), show reluctance (a. I shouldn't), or seem to offer excuses (d. But...).
Effective communication involves a balance between empathy and action. By stating, "Let's see what I can do," you're inviting the customer into a collaborative effort to address their concern while radiating confidence and competence. This strategy helps to establish trust and enhance the overall customer experience, which is imperative in any business setting.
Overall, in the face of an issue, being constructive and solution-focused is highly valued and aligns with professional standards that prioritize customer satisfaction.