Question

If you cannot help a customer with a request, you should:

a. suggest where he/she might find help
b. tell him or her it is not your department
c. never mention a competitor
d. call the boss

Answer 1

When unable to help a customer, suggest where they might find help and avoid mentioning competitors.

Step-by-step explanation:

If you cannot help a customer with a request, you should:

1. suggest where he/she might find help
2. tell him or her it is not your department
3. never mention a competitor
4. call the boss

It is important to provide alternate solutions or suggestions when you are unable to directly assist a customer. This shows that you are proactive and willing to help them find the assistance they need. However, it is not recommended to mention a competitor or contact your boss unless it is necessary or instructed to do so.