Question

Which of the following is not true of Customer Representatives?

A. They assist the appointing agent.
B. They are salaried employees.
C. They file reports on ongoing claims.
D. They need an appointment.

Answer 1

Customer Representatives are salaried employees who assist customers and file reports on ongoing claims, but they do not assist the appointing agent or require an appointment.

Step-by-step explanation:

Customer Representatives are individuals who assist customers with their inquiries, concerns, and requests. Based on the given options, the statement that is not true of Customer Representatives is A. They assist the appointing agent. Customer Representatives focus on providing assistance to customers directly, rather than assisting the appointing agent. They are salaried employees who are typically paid a fixed amount, regardless of the hours worked. They may also file reports on ongoing claims to ensure efficient and accurate handling of customer issues. However, they do not require an appointment, so option D is true.