Final answer:
The statement that is true about problem-solving is that the need for problem-solving is encountered frequently in customer service.
Step-by-step explanation:
The statement that is true about problem-solving is option c) the need for problem-solving is encountered frequently in customer service.
Problem-solving is a process of finding solutions to challenging situations or tasks. It requires critical thinking, analysis, and creativity to identify the problem and develop effective solutions. In customer service, problems often arise that need to be solved in order to provide satisfactory solutions to customers.
For example, a customer may have a complaint or a specific request that requires problem-solving skills to address their needs and provide a resolution. Customer service professionals must be adept at problem-solving to ensure customer satisfaction.