Final answer:
Body language, such as facial expressions, is a key aspect of non-verbal communication. Understanding body language can help interpret and respond to others effectively in different situations.
Step-by-step explanation:
Non-verbal communication, also known as body language, is integral to creating a positive first (and subsequent) impression in the workplace. Facial expressions are a key aspect of body language that can convey a wide range of emotions and provide additional meaning in communication. For example, a smile can indicate happiness or friendliness, while a frown can indicate displeasure or sadness.
Research suggests that we are quite sensitive to the emotional information communicated through body language, even if we're not consciously aware of it. The tone of our voices, various behaviors, and body positioning also contribute to our non-verbal communication.
Understanding and being aware of body language can help us interpret and respond to others more effectively in different situations, whether it's in a professional setting or everyday interactions.