Question

Which of the following statements defines "quality customer service?"

A) Doing your job right the first time, every time.
B) Doing your job right the second time, every time.
C) Doing your job right the first time, sometimes.
D) Doing your job every time, the first time.

Answer 1

Quality customer service is defined as doing your job right the first time, every time. This involves consistently meeting or exceeding customer expectations.

Step-by-step explanation:

Quality customer service can be defined as doing your job right the first time, every time. This means consistently meeting or exceeding customer expectations in terms of product or service delivery.

For example, imagine a lunch-hour manager at a fast food restaurant who receives complaints from customers about the confusing system of lining up to pay. In order to address the issue, the manager listens to customer feedback and seeks out solutions. They then implement a solution by buying floor markings to show customers where to line up for each cash register.

As a result, during subsequent high traffic periods, there are no customer complaints about line-ups. The store is able to serve customers more efficiently, leading to increased customer satisfaction and potentially increased business.