Question

What percentage of customers will do business with your company if you resolve a complaint on the spot?

A) 95%.
B) 85%.
C) 90%.
D) 100%.

Answer 1

Around 90% of customers will continue doing business with a company if their complaint is resolved quickly and effectively.

Step-by-step explanation:

The correct answer is option C) 90%.

When a complaint is resolved on the spot, it increases customer satisfaction and loyalty.

Studies have shown that around 90% of customers will continue doing business with a company if their complaint is resolved quickly and effectively.

This demonstrates the importance of customer service in retaining customers and building a positive reputation.