Final answer:
When facing resistant reactions from a client, interviewers should stay calm, engage empathetically, and use open-ended questions. Observing body language cues and thoughtfully considering counterarguments can guide the conversation towards a more productive outcome.
Step-by-step explanation:
When an interviewer encounters a response that elicits high resistance from a client, it is essential for them to engage with the situation constructively. The interviewer should remain calm and avoid contributing to an escalation of tension. An effective strategy could include acknowledging the client's feelings, demonstrating empathy, and using open-ended questions to encourage discussion. Recognizing the client's body language and adjusting the approach accordingly can also be beneficial.
To facilitate a more conducive dialogue and potentially reduce resistance, the interviewer should read the client's body language. Signs of discomfort or defensiveness like avoiding eye contact or shifting position can inform the interviewer's next steps. By showing understanding and asking insightful questions, the interviewer may guide the conversation back to a productive state. Strategically considering counterarguments, engaging with the client's viewpoint thoughtfully, and not reacting negatively to defiance are vital skills in this scenario.