Question

Stop, look and _____ is a technique that helps you identify critical issues and details about a customer's problem.

A) Apologize.
B) Evaluate.
C) Listen.
D) Focus.

Answer 1

The correct answer to 'Stop, look and _____' is 'Listen,' which emphasizes the importance of gathering information and paying close attention to customer feedback when identifying problems.

Step-by-step explanation:

The technique 'Stop, look and _____' is often used to help identify key issues and details related to a customer's problem. The missing word in this phrase is 'Listen,' making the correct answer option C) Listen. When dealing with customer service, it is essential to gather information from customers and other stakeholders. Additionally, Evaluate is related to doing a root cause analysis which helps in identifying the underlying problems. The phrase mirrors the critical thinking steps where one should stop to avoid rush judgments, look by investigating the source or the issue, and listen, meaning paying close attention to what the customer is actually saying; this could involve finding expert information or tracing the claims back to the original context.