Question

What is the secret to successful customer relations?

A) Remaining indifferent to the emotional responses from the customer.
B) Making sure you can counterattack with a defense response.
C) Showing apathy, which helps smooth the conversation, resulting in a positive customer interaction.
D) Learning to manage both your emotional responses as well as the customer's.

Answer 1

The secret to successful customer relations involves managing emotional responses, active listening, and showing empathy. Building rapport, maintaining a positive relationship, and having a growth mindset are also important. Nonverbal cues like eye contact and body positioning impact customer interactions.

Step-by-step explanation:

The secret to successful customer relations involves learning to manage both your emotional responses as well as the customer's. It is important to remain calm, listen actively, and show empathy to the customer's concerns. Choosing words and asking open-ended questions can help to understand the customer's position and solve problems. Building rapport, maintaining a positive working relationship, and adopting a growth mindset are also essential in customer relations. Additionally, nonverbal communication cues like eye contact and body positioning play a role in creating a positive customer interaction.