Final answer:
The technique of paraphrasing involves rephrasing someone's words into your own words while keeping the original meaning. Option A demonstrates paraphrasing by capturing the customer's concern and rephrasing it, emphasizing the urgency without quoting directly.
Step-by-step explanation:
The technique of paraphrasing involves rephrasing someone else's words into your own words while maintaining the original message. In the question provided, which asks which option reflects the paraphrasing technique, the answer is option A) Customer: "My internet quit working and I work from home". Representative: "I understand how concerned you are about this. You do need an answer right away."
This response demonstrates paraphrasing as it captures the essence of the customer's concern, emphasizing the urgency and the impact on their work without quoting them word for word. On the other hand, option B expresses sympathy but does not rephrase the customer's words. Option C directly acknowledges the need to fix the problem, but it does not restate the customer's concern in a different form of wording.
Option D merely asks for repetition and therefore does not involve paraphrasing. When you paraphrase, it may sometimes be necessary to use some of the same technical terms used in the original statement; in such cases, it's important to distinguish between the use of common terms and direct quotations, ensuring that the paraphrasing is predominant.