Final answer:
The Cable Communications Policy Act of 1992 is the act that implemented customer service standards and required cable companies to document compliance, overseen by the FCC.
Step-by-step explanation:
The act that adopted customer service standards for the cable industry and required cable companies to document compliance was the Cable Communications Policy Act of 1992. This Act mandated that cable television systems adhere to certain technical standards, programming requirements, and customer service guidelines. The Federal Communications Commission (FCC) oversaw the implementation of these standards, ensuring cable systems offered local broadcast programming and at least one noncommercial channel, as well as maintaining a formal equal employment opportunity program.
The Telecommunications Act of 1996, while bringing significant changes to radio and television industries, including dropping the limit on ownership and allowing networks to purchase more cable stations, did not specifically address customer service standards documentation for cable companies.