Final answer:
When unable to assist a customer, suggest alternate resources or contacts, maintain excellent customer service, and contact a supervisor if the issue cannot be resolved. Always remain professional and resourceful. The correct option is (A)
Step-by-step explanation:
If you cannot help a customer with a request, it's essential to maintain professionalism and resourcefulness. Instead of just stating it's not your department or avoiding the mention of competitors, consider suggesting where they might find help. This shows respect and support for the company's overall goals of excellent customer service. It's beneficial to stay calm, listen carefully, and focus on helping to solve the customer's problem. Use open-ended questions to understand their needs better and restate what they've said to ensure no misunderstandings. When feasible, provide recommendations, and make introductions. For example, if you know a useful contact or resource, share that information. Should the issue be beyond your ability to resolve, it's appropriate to contact your supervisor or the relevant department that can handle the request efficiently. This approach demonstrates your commitment to not only assisting the customer but also to being a valuable and proactive member of your organization.