Question

In each of the following situations, how can you do more than the customer expects?

A.) answers will vary. As the owner of The Picture Framer, you have just finished framing several pictures for a new office building. What can you do to show the business manager that the company's business is important to you?

B.) You have just remodeled a kitchen and know that the customer is unhappy about delays that occurred. What can you do to restore the customers faith in you?

Answer 1

To do more than the customer expects, the owner of The Picture Framer can offer discounts or bonuses, provide free maintenance or repairs, and express appreciation. For a customer unhappy about delays in kitchen remodeling, apologizing, offering compensation, and providing ongoing communication can help restore faith in the seller.

Step-by-step explanation:

To do more than the customer expects in each of the given situations:

A.) As the owner of The Picture Framer, you can show the business manager that the company's business is important to you by:

• Offering a discount or bonus for future services
• Providing free maintenance or repairs for an extended period
• Sending a thank you card or gift to express appreciation

B.) To restore the customer's faith in you after delays in kitchen remodeling, you can:

• Apologize for the delays and explain the reasons behind them
• Offer a discount or additional services to compensate for the inconvenience
• Provide ongoing communication and updates about the progress of the project