Question

When explaining and demonstrating the functions of a universal remote control, which of the following should you do?

A ) Access the programming instructions in the remote control's user guide for the customer to use for the recording the device codes after you leave.

B ) Use two remote controls so the customer can watch you demonstrate each function with a nonfunctional remote, and then use a functional remote to practice.

C ) Use a functional remote to demonstrate, and then ask the customer to repeat the proper sequence of keystrokes in the same order as you just demonstrated.

D ) Explain the proper sequence of keystrokes to use to access the programming instructions before having the customer program the set-top box(STB).

Answer 1

For explaining and demonstrating a universal remote control, it is best to use a functional remote and have the customer repeat the actions. This hands-on method is more effective than using a nonfunctional remote or skipping a demonstration.

Step-by-step explanation:

When explaining and demonstrating the functions of a universal remote control, the most effective option among the given would be to use a functional remote to demonstrate, and then ask the customer to repeat the proper sequence of keystrokes in the same order as you demonstrated. This hands-on method facilitates active learning and ensures that the customer is capable of operating the remote by themselves. It would be unhelpful to use a nonfunctional remote for demonstration or to ask the customer to program the device without first showing them how to do it.

Universal remote controls typically operate via an infrared beam that requires a direct line of sight between the remote's emitter and the TV's detector. Some modern remotes now use Bluetooth technology, which relieves the necessity for a direct line of sight, making the devices more user-friendly and flexible in terms of positioning and operating distance.