Final answer:
To exceed customers' expectations after a sale or job, follow up, provide exceptional service, surprise and delight, and strive for continual improvement.
Step-by-step explanation:
To exceed your customers' expectations after making a sale or completing a job, you can take several steps:
- Follow up: Reach out to your customers after the sale or completion of the job to ensure they are satisfied. Ask if there is anything else you can do to further support them.
- Provide exceptional customer service: Go above and beyond in addressing any concerns or questions they may have. Offer solutions and alternatives if necessary.
- Surprise and delight: Find ways to exceed expectations by offering personalized touches, such as handwritten thank-you notes or small gifts, that show your appreciation for their business.
- Continual improvement: Regularly evaluate and improve your products or services based on customer feedback. Implement changes that align with their needs and preferences.