Question

The greeting you use when you answer the phone:

A) Will reflect how busy things are at work
B) Should not include your name for privacy purposes
C) Asks for the caller's name first
D) Should be the same every single time

Answer 1

The correct answer is D) Should be the same every single time. When answering the phone in a professional setting, it is important to have a consistent and professional greeting.

Step-by-step explanation:

The correct answer is D) Should be the same every single time.

When answering the phone in a professional setting, it is important to have a consistent and professional greeting. This helps create a good first impression and sets the tone for the conversation. Using the same greeting every time ensures that callers know what to expect and gives a sense of reliability.

For example, a common professional greeting would be 'Hello, this is [Your Name] speaking. How may I help you?' This greeting is clear, polite, and provides your name for identification.