58.5k views
4 votes
Changes in the motivation to give a good customer service occurred when high tech products proliferated.

A. True
B. False

User Mubeen
by
7.2k points

1 Answer

4 votes

Final answer:

Motivation to provide good customer service has shifted due to increased technological advances that intensified competition and changed market dynamics. The market revolution historically brought social and economic changes, which is true. With globalization and technology, customer service strategies continue to evolve. Option A is correct answer.

Step-by-step explanation:

Changes in the motivation to give good customer service have indeed occurred as high tech products have proliferated. The inexorable march of technology, particularly with respect to the internet and global communications, has allowed consumers to order goods from virtually anywhere in the world, leading to heightened competition among businesses.

Moreover, the increased ability to reach customers globally has presented a dichotomy for business sizes - while technology enables smaller firms to expand their reach, it also paves the way for winner-take-all markets where few large players dominate. Furthermore, with advanced technology at their disposal, companies like the hypothetical Technotron can increase output and quality with fewer workers, subsequently changing how businesses view and handle their customer service.

Regarding the earlier referenced question about the market revolution, it is important to recognize that this historical event significantly transformed social and economic landscapes. Therefore, the assertion that the market revolution brought many social and economic changes to the United States stands as true. Such changes have continued into the present, where technology and globalization reshape the market dynamics and influence customer service strategies.

User Leonardo Cruz
by
7.8k points