Final answer:
Customer service problems were indeed shifted around as a cost-cutting policy by many major companies during the '70s and the '80s, in parallel with a larger trend of deregulation. This was part of broader economic shifts that resulted in the reduced number of competing companies in various sectors, affecting how services were managed and provided.
Step-by-step explanation:
The question refers to the shift in customer service and regulatory practices of major companies in the United States during the late 20th century. The true/false statement about customer service problems being shifted around in the '70s and '80s as a cost-cutting policy by many major companies needs to be assessed in the context of practices at the time. Customer service outsourcing did begin to occur as a result of companies seeking cost reductions and efficiency improvements.
However, this statement is more directly related to the broader trend of deregulation that started in the late 1970s and continued into the 1990s. This deregulatory wave, which affected industries such as telecommunications, airlines, trucking, banking, and electricity, often led to a reduction in the number of competing companies and changed the way services like customer support were handled. These changes sometimes led to a shift in customer service as a cost-cutting measure.
The market revolution indeed brought many social and economic changes to the United States, which is a true statement, as reflected in Exercise 11.3.1. Additionally, the transition to fewer competing city bus companies or monopolies in other service industries was a result of a combination of deregulation, market pressures, and changes in technology and consumer preferences.