Final answer:
The three areas of service steps responsibilities that are inconsistently executed in a business context are: communication, quality control, and training.
Step-by-step explanation:
The three areas of service steps responsibilities that are inconsistently executed in a business context are:
- Communication: Inconsistencies in communication between employees or departments can lead to misunderstandings, delays, and errors in service delivery. For example, if the frontline staff does not effectively communicate customer preferences or feedback to the back-end team responsible for delivering the service, it can result in a subpar customer experience.
- Quality Control: Inadequate monitoring and oversight of service steps can lead to inconsistent execution. For instance, if there is a lack of quality control checks at each step of the service process, the final outcome may vary in terms of quality and adherence to standards.
- Training: Insufficient training of employees on the service steps and responsibilities can result in inconsistencies. If employees are not adequately trained on how to perform their tasks or if there are gaps in their knowledge, it can lead to mistakes, inefficiencies, and inconsistent service delivery.