Final answer:
The server greeting for the AM shift is a specific part of the customer service protocol and includes a warm welcome, information on specials, and personalized interactions.
Step-by-step explanation:
The question 'What is the server greeting for the AM shift?' pertains to the customer service protocol in a business setting, more specifically within the hospitality or restaurant industry. This greeting is a crucial part of the service standard procedures that frontline staff, such as servers, are expected to follow when interacting with customers during the morning or AM shift. An example of a server greeting for the AM shift could include a warm and friendly welcome, providing the customers with the name of the server, informing them about any special morning offers or breakfast specials, and asking if they have dined with you before to offer a customized service experience.