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When an organization decides to move to a care coordination model, effectiveness can be measured using direct methods such as _________ and indirect methods such as ______________.

a) Team size; Best practices
b) Estimated ROI; Client satisfaction
c) Best practices; Team size
d) Client satisfaction; Estimated ROI

1 Answer

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Final answer:

Effectiveness in care coordination models is measured directly through methods like client satisfaction and indirectly through estimated ROI. These measures provide insights into qualitative and quantitative outcomes of the care provided.

Step-by-step explanation:

When an organization decides to move to a care coordination model, effectiveness can be measured using direct methods such as client satisfaction and indirect methods such as estimated ROI. These measurement strategies provide a balanced view by combining both qualitative outcomes, like client satisfaction, which reflects the perceived quality of care from the patient's perspective, and quantitative outcomes like estimated ROI, which calculates the financial benefits relative to the cost of implementing the care coordination model.

Measuring the immediate response of employees to training efforts, testing to demonstrate learning outcomes, behavioral measurements of job activities by supervisors, and overall results such as productivity and profits are additional ways to gauge the effectiveness of organizational strategies. These methods align with the goal of evaluating performance and ensuring alignment with an organization's mission and vision, as reflected by one of the cases where local program directors needed to align with the goals of their national organization. In conservation efforts, for example, comparing treated and untreated groups can provide a clear measure of the effectiveness of intervention strategies.

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