Final answer:
The missing key communication skill needed along with listening for successful conflict resolution in the workplace is questioning. Questioning, combined with collaborating, facilitates a deeper understanding and mutual problem-solving, which are essential for resolving workplace conflicts effectively.
Step-by-step explanation:
The three key communication skills needed for successful conflict resolution in the workplace are listening, questioning, and collaborating. Good questioning enables clarification and further understanding of the perspectives involved in the conflict, while collaborating focuses on working together to find a mutually acceptable solution. Active listening is crucial as it helps to build rapport, understand the underlying emotions, and shows that the individual is engaged and interested in resolving the conflict.
Effective questioning involves asking open-ended questions that encourage discussion, rather than closed questions which may lead to a more confrontational or less productive conversation. Collaborating is integral because it implies a collective effort in problem-solving, rather than competing agendas. Together, these skills contribute to a workplace environment where conflicts can be managed in a way that maintains positive working relationships and promotes a collaborative team atmosphere.