Question

The social services representative demonstrated __________ listening when discussing future plans with Mr. Kirby (starts at Runtime 16:49 mins).

a) Informational
b) Empathetic
c) Critical
d) Active

Answer 1

The representative displayed empathetic listening, a key skill in social services that involves empathetic engagement and compassionate support.

Step-by-step explanation:

The social services representative demonstrated empathetic listening when discussing future plans with Mr. Kirby. Empathetic listening involves understanding and sharing the feelings of another, which is crucial in a social services context where a representative is expected to provide support and understanding to clients. Examples of empathetic listening include acknowledging the emotions of clients and responding in a way that shows comprehension and compassion.