Final answer:
Knowledge bases search for knowledge results on an HR case are determined by factors such as the search algorithm, relevance of information, and user query.
Step-by-step explanation:
Knowledge bases search for knowledge results on an HR case are determined by several factors:
- The specific search algorithm used by the knowledge base
- The relevance and accuracy of the information contained in the knowledge base
- The user's search query and any filters or parameters specified
For example, if a user searches for 'employee benefits' in a knowledge base, the search algorithm might prioritize articles or documents that contain that exact phrase and rank them based on relevance and user feedback.