Final answer:
True, MS Project and Excel files can be imported into ServiceNow using the platform's Data Import feature or through third-party integration tools after preparing the data.
Step-by-step explanation:
True, MS Project and Excel files can be loaded into ServiceNow. ServiceNow provides functionalities to import data from various file formats. Excel files, generally saved as .xlsx or .xls, can be imported using the Data Import feature. Similarly, for MS Project, which uses .mpp file extension, data can be exported to an Excel format first and then imported into ServiceNow, or third-party integration tools can be used to facilitate the import of project data. It's essential to ensure the data is clean and organized in a manner that is compatible with the ServiceNow data model to simplify this process.