Final answer:
An HR case from a profile is often proactive and based on pre-existing employee information, while a case from a chat is typically reactive, originating from live employee interactions.
Step-by-step explanation:
The creation of an HR case from a profile involves an HR professional or a related system user initiating a case based on information found within an employee’s profile. This could be due to performance reviews, updates to personal details, or other profile-based triggers.
Conversely, an HR case created from a chat usually stems from a conversation or interaction that an employee has through a company's internal chat system. In this scenario, the case might be opened following a query an employee raises, a discussion regarding grievances, benefits, or other HR-related issues that are brought up during the chat conversation.
The primary difference between these two methods is that profile-based cases are often more proactive and data-driven, based on information already existing within the HR system, while chat-based cases are reactive, coming from live interactions and potentially urgent concerns raised by employees.