Final answer:
ServiceNow HR Service Delivery (HRSD) is used by HR and IT professionals within organizations to enhance HR operations and employee service experiences through a cloud-based platform that streamlines workflows and automates various HR functions.
Step-by-step explanation:
ServiceNow HR Service Delivery (HRSD) is a cloud-based platform utilized by organizations' human resources (HR) departments to improve their HR operations. ServiceNow HRSD provides a single system of action that helps departments manage employee service interactions across various HR functions, such as onboarding, offboarding, employee data management, case management, and employee service center. It is commonly used by HR professionals, HR managers, and IT professionals in an organization to enhance the employee service experience, streamline HR workflow, and reduce administrative overhead.
For example, when a new employee joins a company, the HRSD platform can automate and manage the onboarding process, providing a checklist of tasks for the employee to complete, such as filling out forms and scheduling their orientation. Additionally, if an employee needs to request time off or update their personal information, they can do so through a self-service portal supported by HRSD, simplifying the process and reducing the need for direct HR staff intervention.