Question

After connecting to Ethernet, the wireless internet is not working. How would you best resolve this issue?

A) Restart the computer and check the wireless connection again.
B) Disable the Ethernet connection and reconnect to the wireless network.
C) Update the wireless network adapter drivers.
D) Contact the internet service provider for assistance.

Answer 1

To resolve the issue of the wireless internet not working after connecting to Ethernet, one should first try disabling the Ethernet connection, then restart the computer, and if necessary, update the wireless network adapter drivers.

Step-by-step explanation:

When encountering an issue where the wireless internet is not working after connecting to Ethernet, the best initial steps for resolution are typically as follows:

• B) Disable the Ethernet connection and reconnect to the wireless network. This helps the computer to switch from using the Ethernet connection back to the wireless one.
• A) Restart the computer and check the wireless connection again. This can resolve many temporary issues including conflicts between the Ethernet and wireless connections.
• C) Update the wireless network adapter drivers. This can be necessary if the issue is caused by outdated or corrupted drivers.

If none of these steps resolves the issue, then seeking additional help might be necessary, but these should be the first course of action taken.