Final answer:
You can influence people's actions and work quality by changing their state or mood through the strategic use of language, metaphors, tone, and mood.
Step-by-step explanation:
According to the information provided, you can influence people's actions and the quality of their work by changing their state or mood. Language, especially metaphors as described by cognitive linguists George Lakoff and Mark Johnson, allows us to translate our concrete understanding of directions into an abstract conception of emotions and moods. Positive emotions are typically associated with being 'up,' such as feeling 'on top of the world,' while negative emotions are associated with being 'down,' as in 'down in the dumps.' By carefully selecting the words and constructing language, such as the tone and mood in a narrative or a speech, we can create an emotional impact. Engaging language that involves vivid descriptions, and empathetic intact, has the power to alter the mood and influence behavior.