Question

When buyers note the disadvantages of a product and sales reps agree and turn the conversation to their product's strengths, they are illustrating the _____ method of responding to objections.

A) Acknowledge and Redirect method
B) Acknowledge and Deny method
C) Acknowledge and Overcome method
D) Acknowledge and Ignore method

Answer 1

The correct method of responding to objections when buyers note the disadvantages of a product and sales reps agree and turn the conversation to their product's strengths is the Acknowledge and Redirect method.

Step-by-step explanation:

The correct method of responding to objections when buyers note the disadvantages of a product and sales reps agree and turn the conversation to their product's strengths is the Acknowledge and Redirect method.

This method involves acknowledging the buyer's concern or objection and then redirecting the conversation to focus on the strengths or advantages of the sales rep's product.

For example, if a buyer expresses concern about the durability of a product, the sales representative might acknowledge the concern and then redirect the conversation by highlighting the product's warranty or the positive feedback from other customers.