Final answer:
Salespeople use CRM systems, which are online databases with many sources of information in one place, to collect information about prospects or customers and improve sales and customer satisfaction. CRM systems store customer data, helping salespeople gain insights into customers' needs and preferences. Using CRM systems can increase sales team productivity, efficiency, and customer satisfaction. Hence the correct answer is option A
Step-by-step explanation:
Salespeople use online databases with many sources of information in one place to collect information about prospects or customers. These online databases are known as CRM (Customer Relationship Management) systems. CRM systems help salespeople track and manage customer interactions, collect data, and analyze customer behavior to improve sales and customer satisfaction.
CRM systems store valuable information such as customer contact details, purchase histories, preferences, and interactions. This information helps salespeople gain insights into customers' needs and preferences, allowing them to tailor their sales and marketing approaches.
By using CRM systems, salespeople can easily access and update customer information, track leads and opportunities, prioritize customer interactions, and collaborate with team members on sales activities. This ultimately helps sales teams increase productivity, efficiency, and customer satisfaction.
Hence the correct answer is option A