Question

Reflective listening, an assessment technique used when caring for patients with an emotional crisis, involves:

A) asking the patient to repeat his or her statements.
B) simply listening to the patient, without speaking.
C) asking the patient to repeat everything that you say.
D) repeating, in question form, what the patient tells you.

Answer 1

Reflective listening involves repeating what the patient says in a way that demonstrates understanding and empathy, confirming the listener's understanding and helping the patient in their emotional processing.

Step-by-step explanation:

Reflective listening, an assessment technique used when caring for patients with an emotional crisis, involves mirroring the emotional content of what is being said by the patient and summarizing the main points of the conversation. This is achieved by restating or paraphrasing what the patient has expressed in order to demonstrate understanding and empathy. Reflective listening is not about simply having the patient repeat their statements (A), nor is it about remaining silent (B) or asking the patient to repeat what the listener is saying (C). Instead, the correct answer is (D) repeating, in question form, what the patient tells you, as this allows you to confirm your understanding of their communication and provides them with the opportunity to hear their own thoughts and feelings reflected back to them, which can aid in their emotional processing.