Final answer:
Macy's Board of Directors, known for its diversity, exemplifies the benefit of workforce diversity, which allows the company to better reflect its diverse customer base, fosters innovation, and helps to break the glass ceiling.
Step-by-step explanation:
The example of Macy's diverse Board of Directors illustrates the benefit of workforce diversity in mirroring a diverse customer base and enhancing customer relations.
Workforce diversity refers to employing staff from a variety of backgrounds, including different genders, races, and ethnicities.
By doing so, Macy's aligns its business to reflect the demographics of its customer base, which in this case, consists of approximately 70% women.
Furthermore, by filling its board with diverse members, Macy's helps to combat the phenomenon known as the glass ceiling, an invisible barrier hindering women from reaching executive positions.
Such diversity in the workplace is not only a reflection of ethical practices but also serves to bring in a range of perspectives, which can lead to innovation and growth.
As organizations move to include more women and members of underrepresented groups in leadership roles, they respond to social patterns of discrimination and leverage diversity to gain a competitive advantage in the marketplace.