Final answer:
When recommending hardware and software requirements for a call center company with 20 employees, consider the specific needs of the manager, supervisor, and agents. Hardware requirements include computers, headsets, telephones, and a server system. Software requirements include a CRM system, call center software, performance monitoring software, and security measures.
Step-by-step explanation:
When recommending the hardware and software requirements for a call center company with 20 employees, it is important to consider the specific needs of the manager, supervisor, and agents. For hardware, the company would require computers or laptops for each employee, along with headsets and telephones for making and receiving calls. Additionally, they would need a server system to handle call routing and management.
As for software, the company would need a customer relationship management (CRM) system to track customer interactions, a call center software for managing and routing calls, and a performance monitoring software to track the productivity of employees. A cloud-based solution could be considered for scalability and easy access. Furthermore, security software and firewall would also be necessary to protect sensitive customer data.
The hardware and software requirements should be scalable to support future growth, and it would be beneficial to consult with IT professionals or vendors specializing in call center solutions to ensure the chosen hardware and software meet the specific needs and requirements of the call center company.