Question

I will be opening a new office, its an Hybrid Call Center. The office is 7000 square feet and there will be 45 employees. What are the best practices for the following: Server Architecture and Server Baseline Storage Capacity Hardware and Software Troubleshooting Server Backup/Restore Encrypted File System Security Protection Server Hardening Users and Groups for Active Directory Principle of Least Privilege Disaster Recovery

Answer 1

To set up a Hybrid Call Center's IT infrastructure, establish a scalable server architecture with storage capacity that accommodates future growth. Implement rigorous security protocols, regular backups, and develop a comprehensive disaster recovery plan. Use the Principle of Least Privilege for user access to enhance security.

Step-by-step explanation:

Best Practices for Hybrid Call Center IT Infrastructure

Setting up an IT infrastructure for a Hybrid Call Center requires careful planning to ensure efficiency, security, and scalability. Here are best practices to consider:

• Server Architecture: Opt for a scalable and redundant server architecture. Use virtualization to optimize resources and ensure rapid deployment of new services.
• Server Baseline: Establish a baseline for server performance to identify anomalies and plan capacity accordingly.
• Storage Capacity: Plan for current and future data needs, considering data growth. Implement solutions like SAN or NAS for centralized storage.
• Hardware and Software Troubleshooting: Have a streamlined process for troubleshooting, including a helpdesk system and regular maintenance schedules.
• Server Backup/Restore: Implement regular backup schedules and test restore procedures to ensure data integrity.
• Encrypted File System: Use encryption for sensitive data in transit and at rest to protect against breaches.
• Security Protection: Deploy multi-layered security measures, including firewalls, antivirus software, intrusion detection systems, and regular security audits.
• Server Hardening: Remove unnecessary services, implement strict access controls, and apply security patches promptly.
• Users and Groups for Active Directory: Manage users and groups efficiently using Active Directory for authentication and authorization.
• Principle of Least Privilege: Ensure users have only the necessary access rights to perform their jobs, reducing the risk of unauthorized access.
• Disaster Recovery: Develop a comprehensive disaster recovery plan that includes off-site backups and clear recovery processes.