Question

"When treating a potentially hostile patient, you should try to diffuse the situation by:

a)assuming an aggressive posture.
b) staring at the patient.
c) speaking calmly, confidently, and slowly.
d) verbally threatening the patient."

Answer 1

When treating a potentially hostile patient, diffuse the situation by speaking calmly, using appropriate body language, and avoiding aggressive behaviors or verbal threats.

Step-by-step explanation:

When treating a potentially hostile patient, you should try to diffuse the situation by:

1. Speaking calmly, confidently, and slowly. Choosing your words carefully so as not to inflame the situation and staying as calm as possible. This can help to deescalate the tension and establish a more positive communication.
2. Using appropriate body language. Maintaining eye contact to show engagement, but avoiding staring or constant eye contact. Being aware of your body positioning to convey openness and respect.
3. Avoiding aggressive behaviors or verbal threats. Instead, focus on solving the problem and listening to the other person's perspective.