Final answer:
Two levels of measuring quality and performance are discussed: the process level, which emphasizes efficiency in business operations, and the strategic level, which aligns performance with the company's long-term goals through Key Performance Indicators and a shared understanding of mission and values.
Step-by-step explanation:
When discussing quality and performance within a business context, it is essential to look at the various levels at which they can be measured. Two of these levels include the process level and the strategic level.
The process level focuses on the efficiency and effectiveness of business processes. It involves continuous monitoring and improvement. Tools like Six Sigma and Lean Management can help in instilling quality and performance. For instance, setting clear process goals and measuring outcomes against these goals are vital here.
At the strategic level, the broader organizational goals are considered, and performance is aligned with the company's long-term vision. Key Performance Indicators (KPIs) are used to measure strategic objectives, and ensuring that all team members understand the company's mission and values can help in driving quality performance.