Question

The chief nursing officer is determined to increase patient satisfaction in her hospital. She has implemented training on customer service, a patient-to-nurse call system, and courtesy rounds. Her aim?

Answer 1

The chief nursing officer aims to increase patient satisfaction in the hospital by implementing training on customer service, a patient-to-nurse call system, and courtesy rounds.

Step-by-step explanation:

The aim of the chief nursing officer in implementing training on customer service, a patient-to-nurse call system, and courtesy rounds is to increase patient satisfaction in the hospital. By providing training on customer service, the hospital staff will learn how to improve their interactions with patients, resulting in a better overall experience. The patient-to-nurse call system can ensure that patients' needs are addressed promptly, and courtesy rounds allow nurses to regularly check on patients and address any concerns they may have. These initiatives aim to enhance the quality of patient care and increase their satisfaction with the hospital.