Final answer:
To soothe a nervous patient and their family during the admission process, healthcare providers should engage in good communication, encourage mindfulness techniques like deep breathing, proactively address questions, and demonstrate empathy and patience.
Step-by-step explanation:
To make a nervous patient and their family feel more relaxed during the admission process, it is important to communicate effectively and with empathy. Good communication can ease anxiety by providing clear information and setting proper expectations about recovery and care for the patient. It can be helpful to encourage the patient to take a few breaths and ground themselves in the moment, perhaps by placing their hand on their heart in a comforting gesture. This type of mindfulness can help in calming nerves and fostering a sense of safety and support.
Proactively addressing any questions or concerns they may have is also crucial. This not only helps in setting a positive first impression but also gives the patient and their family confidence in the care they will receive. Knowing that the healthcare professional is knowledgeable and approachable can significantly reduce the stress associated with hospital admissions.
Finally, exhibiting patience and understanding, and showing genuine care can go a long way in making the patient feel valued and reassured. It's important for healthcare providers to not only focus on the physical aspect of the treatment but also on the psychological wellbeing of the patient during such high-pressure situations.