Final answer:
True, evaluating client satisfaction is part of coordinating services to ensure that the needs of the clients are met effectively. Drs. Barile and Pruitt conducted a systematic evaluation of a service program that included measuring program fidelity, client outcomes, and a cost-benefit analysis.
Step-by-step explanation:
A component of coordinating services does include evaluating the client's satisfaction with services. This is an integral process to ensure that services are meeting the client's needs and fostering positive outcomes. Programs like the one implemented by a local service agency, as researched by Drs. Barile and Pruitt, used a mixed-methods design to evaluate several aspects of a service program including program fidelity, housing retention, and cost-benefit analysis.
Through the evaluation, which featured both qualitative and quantitative methods, clients were able to provide resourceful and insightful feedback. They contributed to the assessment not only by connecting quantitative outcomes with qualitative ones but also by helping case managers to check in with fellow clients, thereby actively participating in improving the program's effectiveness.