Final answer:
The statement is true; monitoring service delivery is a vital part of the helping process once a referral is made, ensuring effectiveness and client satisfaction.
Step-by-step explanation:
The statement 'Once a referral is made, monitoring service delivery becomes the focus of the helping process' is true. After a referral in social work or case management, it is critical to ensure that the services provided are effective and that the client's needs are being adequately addressed.
This monitoring phase involves regular check-ins with both the client and the service provider, assessing progress, and making adjustments to the plan as necessary. It is an ongoing evaluative component of the helping process that ensures accountability and positive outcomes for the client. The referral itself is not the end of the process; rather, it is a crucial step in a larger system of continuous support and improvement.