Final answer:
Clients do not always attend appointments after a given referral, which makes the statement false. Effective communication skills, including professional etiquette and language proficiency, are strongly encouraged for helping professionals to build trusting relationships with clients.
Step-by-step explanation:
The statement "Clients always attend appointments after a referral is made" is false. It's not guaranteed that clients will attend appointments; various factors can influence their decision to follow through with a referral. In relation to effective workplace communication, it is true that helping professionals are encouraged to use good communication skills. Having strong communication skills allows professionals to engage more effectively with clients, offering clarity and support, and building a trusting relationship.
Utilizing professional communication and etiquette, such as maintaining confidentiality and responding timely to communications, is a key part of building good working relationships and delivering high-quality services to clients. Professionals also need to demonstrate language proficiency for clear understanding and to avoid misunderstandings.
Moreover, having an interest in others is a form of reflexive communication, which is critical in health and social services. It involves being mindful of your communication impact and adjusting it to engage effectively with clients. By incorporating intentional communication and sociability, professionals can establish positive relationships and better understand the needs and perspectives of their clients.