Question

Explaining negative news in the body of your message

A) is always a good idea.
B) shows weakness and should be avoided.
C) confuses readers, and should not be done in most cases.
D) is required for external audiences, but never for internal.
E) is often helpful if you are writing to an important customer.

Answer 1

Explaining negative news in the body of your message can be helpful if you are writing to an important customer.

Step-by-step explanation:

When delivering negative news in the body of your message, it is important to handle the situation diplomatically and consider the audience you are addressing.

While it may not be a good idea to always include negative news, there are situations where it can be helpful.

For example, if you are writing to an important customer, explaining negative news in a transparent and thoughtful manner can maintain trust and even strengthen the relationship.