Final answer:
When delivering news about eliminating a benefit to employees, use a direct approach that is clear, concise, and shows understanding. Employ action verbs and balance the tone to maintain respectful and productive communication, avoiding an authoritative manner that may cause hostility or distress.
Step-by-step explanation:
When informing employees about the elimination of a benefit, it is crucial to approach the conversation with clarity and sensitivity. Using a direct approach is generally recommended, though it's important to be mindful of your tone. Being blunt and overly authoritative can be counterproductive, as it may create unnecessary hostility or distress. Instead, aim for a balanced communication strategy that is clear, concise, and to the point, while also showing respect for the employees' concerns.
The conversation should be framed with transparency, using action verbs to convey necessary actions clearly without being verbose. For instance, 'Decide' is more direct than saying 'reach a decision'. Embedding both certainty and concern is essential to maintain a productive dialogue. Phrases like 'it seems that' or 'it appears to me that' can soften the message, engage employees, and invite constructive conversation, without undermining the seriousness of the situation.
Communicating about sensitive topics such as benefit elimination is a delicate task; therefore, fostering a cooperative atmosphere is key. It also allows employees to feel more included in the process and minimizes the potential for an adverse reaction that might arise from feeling dictated to or undervalued.