Question

In the close of a negative message, you should

A) encourage the person to write or call to discuss the situation further.
B) emphasize your respect for the audience.
C) ask for feedback on whether the decision is acceptable to the reader.
D) express concern over possibly losing the reader's business.
E) beg the reader not to be upset with you.

Answer 1

To conclude a negative message, emphasize your respect for the audience while remaining polite and courteous. Keep your language clear and concise, and thank the reader for their time.

Step-by-step explanation:

When closing a negative message, the most professional approach is to foster understanding and maintain respect. It's prudent to emphasize your respect for the audience (option B) as this builds goodwill despite the negative content of the message. The tone should be polite and courteous, avoiding inflammatory language and maintaining an open and respectful stance. Open-ended questions can help to understand the recipient's perspective, and clear, concise language is crucial for effective communication. Thank the reader for their time and leave the door open for further discussion or clarification if necessary.