Final answer:
In a negative message using the indirect approach, the reasons follow after the buffer and should be clear and connected. A diplomatic tone is essential, with language that invites constructive interaction and acknowledges multiple perspectives for persuasive messaging.
Step-by-step explanation:
When delivering a negative message using the indirect approach, the focus is on building a sound, persuasive argument while maintaining a professional and considerate tone. According to the options provided, the reasons for the decision come directly after the buffer and should follow naturally from it. This means that when composing such a message, one should not bury the reasons for the negative outcome in excessive verbiage; instead, they should be presented clearly and persuasively after the initial softening statements.
A diplomatic tone can be achieved by fairly representing uncertainty and employing mitigating language such as "it seems that," "it appears to me that," or "I may be wrong, but." This strategy prevents polarizing the conversation and invites the recipient to engage in a more constructive interaction. Persuasive messages also benefit from being subtle, which means important but not overt, and acknowledging different sides of an issue when appropriate.
Carefully crafting responses to criticisms, such as those about a lack of hope or positivity in a message, requires acknowledging the concerns while also reassuring the recipient that the decision was made after thorough consideration of all sides. By fostering an environment of open discourse, it encourages reflection on the most reasonable and logical position.