Question

In refusing a customer's request for adjustment, you are concerned about possible defamation charges. You should

A) make the refusal by phone instead of in writing.
B) explain why you are making the refusal.
C) consult your company's legal department or an attorney if you think a message might have legal consequences.
D) insist that the customer come to your office if he wants an answer.
E) do all of the above

Answer 1

When refusing a customer's request for adjustment, it is important to consider possible defamation charges. To handle the situation appropriately, it is recommended to make the refusal by phone, explain the reasons behind the refusal, and consult with legal experts if needed.

Step-by-step explanation:

In refusing a customer's request for adjustment, it is important to consider possible defamation charges. In order to handle the situation appropriately, it is recommended to:

• Make the refusal by phone instead of in writing to avoid any written evidence that could be used against you.
• Explain why you are making the refusal to provide a clear and logical explanation to the customer.
• Consult your company's legal department or an attorney if you think the message might have legal consequences. They can provide guidance and ensure that your response complies with the law.